Refund & Returns Policy

Turns.Refunds and Returns Policy

Effective Date: 2 January 2025

Thank you for shopping with Edu Lume Vision. We are committed to providing high-quality blue light blocking glasses for students and educators. If you are not completely satisfied with your purchase, this policy outlines the conditions, processes, and timeframes for returns and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  1. Timeframe:
    • Returns must be initiated within 30 days of the delivery date.
    • Proof of purchase (e.g., receipt or order confirmation email) is required.
  2. Condition of the Product:
    • The product must be unused, in its original packaging, and in the same condition as it was received.
    • Products showing signs of wear, damage, or tampering are not eligible for return.
  3. Defective or Damaged Items:
    • If the product is damaged or defective upon delivery, please notify us within 7 days of receiving the item. We may request photographic evidence to process your claim.

2. Non-Returnable Items

Certain items are not eligible for return:

  • Gift cards or promotional items.
  • Products purchased as part of clearance sales or marked as “Final Sale.”

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us:
    • Email us at kanishkasaxenacs@gmail.com with the subject line “Return Request: [Order Number].”
    • Include your order number, a brief explanation of the reason for the return, and any supporting evidence (e.g., photos for damaged products).
  2. Wait for Authorization:
    • Once your return request is approved, we will provide detailed instructions, including the return shipping address.
  3. Ship the Item:
    • Pack the product securely in its original packaging.
    • Include a copy of your proof of purchase in the package.
    • Ship the item using a trackable shipping method.
  4. Confirmation:
    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refunds

  1. Processing Time:
    • Approved refunds will be processed within 7 business days of receiving the returned item.
  2. Refund Method:
    • Refunds will be issued to the original payment method used during purchase.
    • Please allow additional time for the refund to appear in your account, depending on your bank or card issuer.
  3. Deductions:
    • Shipping fees for the original order are non-refundable.
    • For customer-initiated returns (non-defective products), a return shipping cost may be deducted from your refund.

5. Exchanges

We do not offer direct exchanges. If you need a different product, please initiate a return and place a new order.

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

  1. Contact Us Immediately:
  2. Resolution:
    • We will replace the item at no additional cost or issue a full refund, including original shipping fees.

7. Cancellations

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed.

8. Contact Information

For any questions or assistance regarding our Refunds and Returns Policy, please contact us:

At Edu Lume Vision, we value your trust and strive to ensure a seamless shopping experience. Thank you for choosing us for your blue light blocking glasses needs!

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